Terms of Service
Sure-Way Cleaners, dba Swansons Cleaners, (“Swansons”) welcomes you to its online website (including all content and functionality available through the swansonscleaners.com domain name, the “Site”) and/or mobile application (the “App”). Swansons is pleased to provide you with access to the Site, related data, Swansons proprietary software, and content and related documentation and information through the App in connection with certain dry-cleaning and laundry services including delivery services provided by Swansons (collectively the “Services”).
PLEASE READ THESE TERMS OF SERVICE CAREFULLY BEFORE USING THE SITE AND/OR SERVICES (AS DEFINED HEREIN).
1. SERVICE TERMS AND LIMITATIONS
1.1 Proprietary Rights. The entire contents displayed on the Site and App (the “Content”) have copyrighted protection as a collective work under the laws of the United States and other copyright laws. Swansons is the sole exclusive owner of the Content. There may be collective work that is the property of other third parties and such collective work is also protected by copyright and other intellectual property laws. You are allowed to display and, subject to any expressly stated restrictions or limitations relating to specific material, download portions of the Content from the different areas of the Site only for non-commercial use, unless otherwise permitted. Any redistribution, retransmission or publication of any copyrighted material is strictly prohibited without the express written permission of the copyright owner. You may not change or delete any proprietary notices from materials downloaded from the Site or App. You agree not to use any Swansons logo or any other proprietary graphic or trademark without Swansons express written consent. As between the parties, title, ownership rights, and intellectual property rights in the Content, and any copies or portions thereof, shall remain in Swansons and/or its content providers. Third-party trademarks, service marks and logos contained in the Site are owned and licensed by their respective owners. Any and all rights not expressly granted herein are reserved.
1.2 Grant of Limited License. Your access to the Service is licensed and not sold. Subject to the terms of this Agreement and upon your registration for an Account, Swansons hereby grants you a revocable, non-exclusive, non-transferable account enabling you to access and use the Services, the App and the Site. All the Content that is made available to view and/or download in connection with the Site and App is owned by and is the copyrighted work of Swansons and/or its suppliers and is licensed, not sold. You do not have the right to lend, lease, rent or sublicense the Site, the App and/or the Content.
1.3 Use of the App.
(a) General. In addition to the terms set forth in this Agreement, Your use of the App is subject to the following additional terms (the “App Terms”): You understand and agree that (i) Your use of the App is conditioned upon Your acceptance of these App Terms, (ii) the App contains copyrighted material, trade secrets, and other proprietary materials of Swansons and its licensors, and (iii) in order to protect those proprietary materials, except as expressly permitted by applicable law, neither You nor a third party acting on Your behalf will: (a) decompile, disassemble or reverse engineer the App; (b) modify or create derivative works of the App; (c) use the App in any manner to provide service bureau, commercial time-sharing or other computer services to third parties; (d) transmit the App or provide its functionality, in whole or in part, over the Internet or other network (except as expressly permitted above); (e) sell, distribute, rent, lease, sublicense or otherwise transfer the App to a third party; or (f) use components of the App to run applications not running on the App.
(b) App User Agreement. YOU HEREBY AGREE: (i) to only use the App to access and/or use the Services; (ii) to not use any software or services in conjunction with the Service or authorized third-party software which modifies or reroutes, or attempts to modify or reroute, the Service; (iii) will not authorize any third party to access and/or use the Service on Your behalf using any automated process such as a BOT, a spider or periodic caching of information stored by the Service on Your behalf without a separate written agreement with Swansons; (iv) will not use any software or hardware that reduces the number of Users directly accessing or using the Service (sometimes called ‘multiplexing’ or ‘pooling’ software or hardware); (v) will not lend, lease, rent or sublicense the App; (vi) to permit Swansons to send and deliver updates to You as part of Your use of the App; and (vii) to allow the App to automatically download and install updates from time to time from Swansons which are designed to improve, enhance and further develop the App and may take the form of bug fixes, enhanced functions, new software modules and completely new versions.
1.4 User Agreement. In order to access the Service, you will be required to register for a Swansons account (an “Account”). You may register for an Account by allowing us to access your name and other profile information through existing accounts you may have on the social networking website Facebook (the “FB Website”, and your FB Website profile, the “FB Website Profile”). You agree to: (a) provide true, accurate, current and complete information about yourself when registering for an Account, including any credit card information (your “Credit Card”) as applicable; (b) maintain and promptly update your Account to keep it true, accurate, current and complete; (c) review the fees (accessible at http://my.swansonscleaners.com)(the “Fees”) to be charged for Your use of the Services; and (d) authorize Swansons and its affiliates to charge your Credit Card for any and all Fees incurred by You for Your use of the Services. If you provide any information that is untrue, inaccurate, not current or incomplete, or Swansons has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, Swansons has the right to suspend or terminate your Account and refuse any and all current or future use of the Services (or any portion thereof).
1.5 User Representations. You represent and warrant to Swansons that you will (a) maintain the security of your user identification, password and other confidential information relating to your Account; (b) maintain the security, confidentiality and integrity of all messages and the content that you receive, transmit through or store on the Service; (c) maintain all charges resulting from the use of your Account, including but not limited to, unauthorized use of your Account prior to you notifying Swansons in writing of such use and taking steps to prevent its further occurrence by changing your password; (d) comply with the Terms set forth herein; and (e) comply with all applicable U.S. and international laws, statutes, ordinances, rules, regulations, contracts and applicable licenses regarding your use of the Services or Site.
You further represent and warrant that (i) you are over the age of thirteen (13) and have the power, authority or consent to enter into and perform your obligations under the Agreement; (ii) all information provided by you to Swansons, including Credit Card information, is truthful, accurate and complete; (iii) you are authorized, or have the permission of the authorized signatory of the Credit Card or charge card provided to Swansons, to pay any Fees incurred from use of the Services; (iv) you shall comply with all terms and conditions of this Agreement; (v) you have provided and will provide accurate and complete registration information, including, without limitation, your legal name, address and telephone number; and (vi) each time you upload Submitted Content (as defined herein) on the Site or through the Service, you own or otherwise control the rights or have the necessary consents to upload or post such Submitted Content and to enable inclusion and use of the Submitted Content in the manner contemplated by the Site.
1.6 User’s Restrictions. You are not permitted, directly or indirectly, to (i) engage in any acts inconsistent with the principles of copyright protection and fair use, as codified in 17 U.S.C. Sections 106-110, without obtaining the express written consent of Swansons and/or he copyright owner; or (ii) distribute, display (except for the purposes set forth in Section 2), rent, lease, transfer or otherwise transfer rights to, or in any way exploit, the Content or any Submitted Content, in whole or in part; or (iii) remove any proprietary notices or labels on the Content or any Submitted Content. (iv) submit content or information that is purposely inaccurate, commits fraud or falsifies information in connection with your Account or to create multiple Accounts; (v) exceed or attempt to exceed quantity limits when purchasing offerings or promotions or otherwise using any Account to purchase offerings or promotions for resale or for speculative, false, fraudulent or any other purpose not expressly permitted by the terms of this Agreement and the terms of a specific offer on the Site. Swansons may in its sole discretion, verify a user’s identity prior to processing a purchase and refuse to process, or cancel a purchase, as deemed necessary. Swansons shall pursue and prosecute to the fullest extent of the law any case of misrepresentation, fraud or known or potential violations of the law or terms of this Agreement.
1.7 Promotion Codes. You are not permitted to share, display or distribute a promotion code on any website(s) where you are not the primary content owner (e.g., Wikipedia, coupon websites, app stores and app review websites) or via search engine marketing (e.g., AdWords/Yahoo/Bing). Promotion codes expire sixty days from the date they are earned. Promotion codes may be available in a limited quantity and can be cancelled at any time at Swansons discretion. All promotion codes are valid for single use per Swansons user and are not transferable to another user or redeemable for cash. You are not permitted to accumulate more than one promotion code prior to placing an order. Promotion Codes may not be combined with another Swansons coupon or discount code. Swansons reserves the right to any remedy if you break any of the rules applicable to promotion codes including denial of the promotion code, cancellation of all previously earned discounts, credits and promotion codes, or cancellation or suspension of your account.
2. ONLINE COMMUNICATIONS
2.1 Submitted Content. You are solely responsible for the information, and other content that you upload, publish or display (hereinafter, “post”) on the Site or the App (collectively, the “Submitted Content”). You understand the Site and App is available to the public. Therefore, any information you consider confidential should not be posted to the Site or App. By posting Submitted Content, you agree that Swansons may reveal your identity and whatever information we know about you to any law enforcement agent or official in the event of legal action arising from any Submitted Content posting by you. Your participation in on-line communications, if any and if allowed by Swansons, occurs in real time and is not edited, censored, or otherwise controlled by Swansons. Swansons cannot and does not screen content provided by you to the Site, the App or through the Services. Notwithstanding the foregoing, Swansons reserves the right to monitor content on the Site and to remove content, which Swansons, in its sole discretion, determines to be harmful, offensive, or otherwise in violation of this Agreement or Swansons operating policies for Users.
2.2 User Warranties and Representations. You warrant, represent and agree that you will not contribute any Submitted Content or otherwise use the Site or App in a manner that (i) infringes the intellectual property rights or proprietary rights, or rights of publicity or privacy, of any third party; (ii) violates any law, statute, ordinance or regulation; (iii) you should know is harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, fraudulent, deceptive, or misleading or otherwise objectionable; (iv) adversely affects or reflects negatively on Swansons goodwill, name or reputation or causes duress, distress or discomfort to Swansons or anyone else, or discourages any person, firm or enterprise from using all or any portion, feature, or function of the Site or App, or from advertising, liking or becoming a supplier to use in connection with the Site or App; (v) send or result in the transmission or junk e-mail, chain letters, duplicative or unsolicited messages, or so-called “spamming”; (vi) transmit, distribute or upload programs or material that contain malicious code, such as viruses, timebombs, cancelbots, worms, trojan horse, spyware, or other potentially harmful programs or other material or information; (vii) falsely report to an employee or agent of Swansons; (viii) circumvent, disable or otherwise interfere with security-related features of the Site, the App or its features that prevent or restrict use or copying of any content; (ix) intercept or attempt to intercept email or other private communications not intended for you; and/or (x) causes the Site to be used for commercial or business purposes, including, without limitation, advertising, marketing, or offering goods or services, whether or not for financial or any other form of compensation or through linking with any other Site or web pages. You further warrant, represent and agree that you will not (x) post or transmit any message, data, image or program which is indecent, obscene or pornographic; (y) use the Site to threaten, harass, stalk, abuse, or otherwise violate the legal rights (including rights of privacy and publicity) of others; and (z) delete any author attributions, legal notices or proprietary designations or labels in a file that you upload to the Site or App. While it is not the intent of Swansons to discourage you from reporting problems about the Services, nonetheless, Swansons reserves the right to take such action as it deems appropriate and/or to remove any content from the Site at any time, for any reason (including, but not limited to, upon receipt of claims or allegations from third parties or authorities relating to such content or if Swansons is concerned that you may have breached the immediately preceding sentence), or for no reason at all.
2.3 License Grant. By posting any Submitted Content on publicly accessible locations on the Site or the App, you automatically grant (or warrant that the owner of such content has expressly granted) to Swansons a perpetual, royalty-free, non-exclusive, irrevocable, unrestricted, worldwide license to use, copy, sublicense, reproduce, distribute, redistribute, modify, adapt, publish, edit, translate, transmit, create derivative works of, publish and/or broadcast, publicly perform or display any materials or other information (including without limitation, ideas contained therein for new or improved products or services) you submit to public areas of the Site, alone or as part of other works in any form, media, or technology whether by any means and in any media now known or hereafter developed and to sublicense such rights through multiple tiers of sublicenses. You further acknowledge and agree that your name, likeness, and/or FB Website Profile may be associated your Submitted Content and you hereby grant us a perpetual, royalty-free, non-exclusive, irrevocable, unrestricted, worldwide license to use your name, likeness, and/or FB Website Profile in association with your Submitted Content. You agree that you shall have no recourse against Swansons for any alleged or actual infringement or misappropriation of any proprietary right in your communication to us. You hereby agree to also grant each User a non-exclusive license to access your Submitted Content through the Site and/or the App, and to use, reproduce, distribute, display and perform such Submitted Content as permitted through the functionality of the Site, the App and under this Agreement. You further acknowledge and agree that no compensation will be paid with respect to the use of your comments, as provided herein, that Swansons may remove any comment at any time in its sole discretion. Further, when you post any Submitted Content on the Site and/or the App, you authorize and direct Swansons to make such copies thereof as Swansons deems necessary in order to facilitate the posting and storage of such content on the Site. You may remove any Submitted Content you post from the Site and App at any time. If you choose to remove your Submitted Content, the license granted above will automatically expire, however you acknowledge that Swansons may retain archived copies of the Submitted Content.
Swansons reserves complete and sole discretion with respect to the operation of the Site and the App. Swansons may, among other things: (a) delete email or private messages if it has not been accessed by a User within the time established by Swansons policies; (b) subject to Section 1, make available to third parties information relating to the Users; and (c) withdraw, suspend or discontinue any functionality or feature of the Site and/or the App. Swansons may, in its complete and sole discretion, review uploaded files, conferences, forums, and chats and authorize restrictions on access thereto. Swansons will not review the contents of email or private messages except as required or allowed by applicable law or legal process.
4. CONTENT AND GENERAL DISCLAIMERS
4.1 General Disclaimer. THE SITE AND THE APP ARE PROVIDED BY SWANSONS ON AN “AS IS” BASIS. SWANSONS MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SITE, THE APP OR THE INFORMATION, CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THE SITE OR THE APP. TO THE FULL EXTENT PERMISSIBLE BY APPLICABLE LAW, SWANSONS DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, AND WARRANTIES THAT ACCESS TO OR USE OF THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE. THERE ARE NO WARRANTIES THAT EXTEND BEYOND THE FACE OF THESE TERMS. SWANSONS CANNOT AND DOES NOT WARRANT AGAINST HUMAN AND MACHINE ERRORS, OMISSIONS, DELAYS, INTERRUPTIONS OR LOSSES, INCLUDING LOSS OF DATA. SWANSONS CANNOT AND DOES NOT GUARANTEE OR WARRANT THAT FILES AVAILABLE FOR DOWNLOADING FROM THE SITE OR THE APP WILL BE FREE OF INFECTION BY VIRUSES, WORMS, TROJAN HORSES OR OTHER CODE THAT MANIFEST CONTAMINATING OR DESTRUCTIVE PROPERTIES. SWANSONS DOES NOT WARRANT OR GUARANTEE THAT THE FUNCTIONS OR SERVICE ACCESSED THROUGH THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE OR THAT DEFECTS IN THE SITE OR APP WILL BE CORRECTED. THIS DISCLAIMER OF WARRANTY CONSTITUTES AN ESSENTIAL PART OF THESE TERMS. IF YOU ARE DISSATISFIED WITH ANY PORTION OF THE SERVICE, OR WITH ANY OF THESE TERMS, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SERVICE. SWANSONS MAY CHANGE THE SERVICE OR THE FEATURES IN ANY WAY, AND AT ANY TIME AND FOR ANY REASON. ALTHOUGH SWANSONS HAS ATTEMPTED TO PROVIDE ACCURATE INFORMATION ON THE SITE AND APP, SWANSONS ASSUMES NO RESPONSIBILITY FOR THE ACCURACY OR COMPLETENESS OF THE INFORMATION.
4.2 Informational Purposes Only. Any opinions expressed on the Site or the App are the personal opinions of the original author and not of Swansons, even though the original author may be employed by Swansons. The Content is provided for informational and entertainment purposes only and is not an endorsement or representation by Swansons or any other party. Swansons does not assume any responsibility or liability for any Submitted Content, blogs, opinions or other commentary posted on the Site, the App or any third-party website linked to the Site or App and makes no express or implied warranty or guarantee about the accuracy, copyright compliance, legality, or any other aspect of the Content.
4.3 Disclaimer of Third Party Information. You understand that when using the Site and/or the App, you may be exposed to Submitted Content and third-party content from a variety of sources, and that Swansons is not responsible for the accuracy, usefulness, safety, or intellectual property rights of or relating to such Submitted Content or third party content. You further understand and acknowledge that you may be exposed to Submitted Content and third-party content that may be offensive, indecent, inaccurate, or objectionable, and you agree to waive, and hereby do waive, any legal or equitable rights or remedies you have or may have against Swansons with respect thereto. You acknowledge that statements made in Site, the App. newsgroups, message boards, email, forums, conferences, chats and/or Submitted Content reflect only the views of their authors. Forum managers, forum hosts, content providers, or merchants appearing on the Site and the App, if applicable, are not authorized Swansons spokespersons, and their views do not necessarily reflect those of Swansons, and Swansons does not endorse any Submitted Content or any opinion, recommendation, or advice expressed therein.
YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS SWANSONS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, INFORMATION PROVIDERS AND SUPPLIERS FROM AND AGAINST ALL LOSSES, EXPENSES, DAMAGES AND COSTS, INCLUDING REASONABLE ATTORNEY’S FEES, RESULTING FROM ANY VIOLATION OF THIS AGREEMENT, BREACH OF YOUR REPRESENTATIONS CONTAINED HEREIN, OR ANY ACTIVITY RELATED TO YOUR ACCOUNT (INCLUDING INFRINGEMENT OF THIRD PARTIES’ WORLDWIDE INTELLECTUAL PROPERTY RIGHTS OR NEGLIGENT OR WRONGFUL CONDUCT) BY YOU OR ANY OTHER PERSON ACCESSING THE SITE OR THE APP USING YOUR THE ACCOUNT.
6. WAIVER AND RELEASE
YOU AGREE THAT NEITHER SWANSONS NOR ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS OR SUPPLIERS SHALL HAVE ANY LIABILITY TO YOU UNDER ANY THEORY OF LIABILITY OR INDEMNITY IN CONNECTION WITH YOUR USE OF THE SITE, THE APP, THE SERVICE, OR THE CONTENT. YOU SPECIFICALLY ACKNOWLEDGE THAT SWANSONS SHALL NOT BE LIABLE FOR SUBMITTED CONTENT OR THE DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY AND THAT THE RISK OF HARM OR DAMAGE FROM THE FOREGOING RESTS ENTIRELY WITH YOU. YOU HEREBY RELEASE AND FOREVER WAIVE ANY AND ALL CLAIMS YOU MAY HAVE AGAINST SWANSONS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS OR SUPPLIERS (INCLUDING BUT NOT LIMITED TO CLAIMS BASED UPON THE NEGLIGENCE OF SWANSONS, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS OR SUPPLIERS) FOR LOSSES OR DAMAGES YOU SUSTAIN IN CONNECTION WITH YOUR USE OF THE SITE, THE APP, THE SERVICE, OR THE CONTENT.
7. LIABILITY LIMITATION
NOTWITHSTANDING THE FOREGOING PARAGRAPH SWANSONS WILL NOT BE LIABLE UNDER ANY THEORY OF LAW, FOR ANY INDIRECT, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, LOSS OF PROFITS, BUSINESS INTERRUPTION, LOSS OF INFORMATION OR DATA OR COSTS OF REPLACEMENT GOODS, ARISING OUT OF THE USE OR INABILITY TO USE THE SITE, THE APP OR RESULTING FROM USE OF OR RELIANCE ON THE INFORMATION PRESENTED, EVEN IF SWANSONS MAY HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE SITE AND THE APP ARE CONTROLLED AND OFFERED BY SWANSONS FROM ITS FACILITIES IN THE UNITED STATES OF AMERICA. SWANSONS MAKES NO REPRESENTATIONS THAT THE SITE IS APPROPRIATE OR AVAILABLE FOR USE IN OTHER LOCATIONS. THOSE WHO ACCESS OR USE THE SITE OR APP FROM OTHER JURISDICTIONS DO SO AT THEIR OWN VOLITION AND ARE RESPONSIBLE FOR COMPLIANCE WITH LOCAL LAW.
8. COPYRIGHT OR INTELLECTUAL PROPERTY INFRINGEMENT NOTIFICATION
Swansons respects the intellectual property rights of others. You can notify Swansons of possible copyright infringement, and Swansons will review all claims of copyright infringement received and remove content deemed to have been posted or distributed in violation of any such laws. To make a claim, please provide the following:
(a) A physical or an electronic signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest that is allegedly infringed;
(b) A description of the copyrighted work or other intellectual property that you claim has been infringed;
(c) A description of where the material that you claim is infringing is located on the Site reasonably sufficient to permit Swansons to locate the material;
(d) Your contact information, including your address, telephone number, and email;
(e) A statement by you that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
(f) A statement by you that the above information in your notice is accurate and that you, made under penalty of perjury, are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf.
Contact the agent designated to receive and act on copyright violations under the Digital Millennium Copyright Act (“DMCA”). Claims can be directed to us at (877) 485-6677, [email@example.com] or to Sure-Way Cleaners, 3900 Winters St, Sacramento CA, 95838.
9. TERM AND TERMINATION
Either you or Swansons may terminate this Agreement at any time and for any reason. In addition, this Agreement will terminate immediately, without notice, if you fail to comply with the terms of this Agreement. Swansons also reserves the right to terminate or suspend your Account and access to the Site and Services without prior notice. The provisions of Sections 1.1 (Proprietary Rights), 1.3 (Use of the App), 1.4 (User Agreement), 1.5 (User Representations), 2 (Online Communications), 4 (Content and General Disclaimers), 5 (Indemnification), 6 (Waiver and Release), 7 (Limitation of Liabilities), 9 (Term and Termination), and 17 (Miscellaneous) shall survive any termination of this Agreement.
10. PRIVACY RIGHTS
You shall comply with all export laws and restrictions and regulations of the Department of Commerce, the United States Department of Treasury Office of Foreign Assets Control (“OFAC”), or other United States or foreign agency or authority, and not to export, or allow the export or re-export of the Material in violation of any such restrictions, laws or regulations. By downloading or using the Material, you are agreeing to the foregoing and you are representing and warranting that you are not located in, under the control of, or a national or resident of any restricted country or on any such list.
12. DAMAGED ITEMS
Taking care of your garments is our number one priority – day in and day out. While we are very cautious to treat all garments carefully, we cannot guarantee against color loss, bleeding or shrinkage of garments. In addition, we do not take responsibility for any deteriorated or flawed garments, which could result in small holes or tears. Any reimbursement for an item deemed damaged by Swansons, regardless of brand or price, shall be valued in accordance with the International Fabricare Fair Claims Guide, and limited to ten (10) times the charge for treating the item with the exception of wash and fold items. Any wash and fold items deemed damaged shall be evaluated on a case-by-case basis, but in any case, reimbursement for lost wash and fold items shall not exceed five (5) times the price of the weight of the wash and fold load. Any damaged items must be reported to firstname.lastname@example.org and inspected by Swansons within seven (7) days through digital photos or in-person. If the cost of damage exceeds $150, the item must be tested at the Drycleaning and Laundry Institute Garment Analysis Lab.
13. LOST ITEMS
Any lost item must be reported within 7 days of the delivery of the garments to email@example.com. All claims are reviewed on a case-by-case basis. Items are considered lost thirty (30) days after the initial claim has been made. Any reimbursement for an item deemed lost by Swansons, shall be valued in accordance with the International Fabricare Fair Claims Guide, and limited to ten (10) times the charge for treating the item with the exception of wash and fold items. Any wash and fold items deemed lost shall be evaluated on a case-by-case basis, but in any case, reimbursement for lost wash and fold items shall not exceed five (5) times the price of the weight of the wash and fold load. Swansons shall not take responsibility for any loose items lost when submitted in a Swansons bag, such as watches, jewelry, or cuff links.
14. PICKUP AND DELIVERY
We hope to provide a convenient service to all our customers. Any damage or loss that occurs before items are picked up by Swansons is the sole responsibility of the owner of the items. Swansons can leave orders outside residences or with a third party, provided the customer gives written consent. However, once delivery has been made, we will not be held responsible or liable for the loss or damage of any items. It is the customer’s sole responsibility to ensure the safety of items before pickup by Swansons and after delivery by Swansons.
At any time, Swansons may at its discretion keep records of your garments and retain, store, display or reproduce such records which may include images or photographs, and associate such records with your name or other profile information for commercially reasonable periods for archival, inventory purposes, quality control, loss prevention, and or data collection.
16. BARCODES AFFIXED TO GARMENTS
In our state of the art cleaning system, we use very small (approximately 1/4” x 3/4”), but permanent barcodes to track every item from start to finish. We do our very best to place them as inconspicuously as possible while maintaining consistent locations based on item type. Typical locations include, but are not limited to: garment label at the neckline, waistband, and shirt tail. Barcode labels are necessary in our operation to ensure that your clothes are returned to you - on time and ready to wear. In choosing Swansons to clean your item, you agree that barcodes permanently affixed to your item does not render your item destroyed or damaged.
IN NO EVENT SHALL SWANSONS BE LIABLE TO THE CUSTOMER FOR ANY DIRECT, INCIDENTAL, INDIRECT, SPECIAL OR CONSEQUENTIAL DAMAGES OR LOST PROFITS ARISING OUT OF OR RELATING TO SWANSONS AFFIXING BARCODES ON CUSTOMER ITEMS.YOU EXPRESSLY DISCLAIM AND WAIVE THE RIGHT TO ANY ADDITIONAL DAMAGES, INCLUDING WITHOUT LIMITATION, DIRECT, CONSEQUENTIAL, PUNITIVE OR ANY OTHER KIND OF LEGAL OR EQUITABLE DAMAGES, IN EITHER TORT OR CONTRACT, FROM SWANSONS BARCODES ON YOUR ITEMS; AND YOU EXPRESSLY AGREE TO HOLD SWANSONS HARMLESS FOR PLACING BARCODES ON ITEMS TO BE SERVICED BY OR FOR SWANSONS.
This Agreement shall be governed by and construed in accordance with the laws of the State of California. You agree that any legal action or proceeding between Swansons and you for any purpose concerning this Agreement or the parties’ obligations here under shall be brought exclusively in a court of competent jurisdiction sitting in Sacramento County, California, United States. Any cause of action or claim you may have with respect to Swansons must be commenced within one (1) year after the claim or cause of action arises. Swansons failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right. No waiver of any term, provision or condition of this Agreement, whether by conduct or otherwise, in any one or more instances, shall be deemed to be, or shall constitute, a waiver of any other term, provision or condition hereof, whether or not similar, nor shall such waiver constitute a continuing waiver of any such term, provision or condition hereof. No waiver shall be binding unless executed in writing by the party making the waiver. This Agreement constitutes the complete and exclusive statement of the agreement between the parties with respect to the Service and supersedes any and all prior or contemporaneous communications, representations, statements and understandings, whether oral or written, between the parties concerning the Service. If any action in law or in equity is necessary to enforce the terms of this Agreement, the prevailing party will be entitled to reasonable fees of attorneys, accountants, and other professionals, and costs and expenses in addition to any other relief to which such prevailing party may be entitled. The provisions of this Agreement are severable, and in the event any provision hereof is determined to be invalid or unenforceable, such invalidity or unenforceability shall not in any way affect the validity or enforceability of the remaining provisions hereof. No provisions of this Agreement are intended, nor will be interpreted, to provide or create any third party beneficiary rights or any other rights of any kind in any Nonprofit User, client, customer, affiliate, or any party hereto or any other person unless specifically provided otherwise herein, and except as so provided, all provisions hereof will be personal solely between the parties to this Agreement; except that Sections 5, 6, and 7 are intended to benefit Swansons and its officers, directors, employees, agents, licensors, and suppliers. Swansons may assign its rights and duties under this Agreement to any party at any time without notice to you.
Swansons may deliver notice to you under this Agreement by means of electronic mail, a general notice on the Site or the App, or by written communication delivered by first class U.S. mail to your address on record in the Account. You may give notice to Swansons at any time via electronic mail to the Site at the following Email address: firstname.lastname@example.org.
Or in writing by mail to:
ATTN: Customer Service
3900 Winters St
Sacramento, CA 95838