What do you mean by "free" pickup & Delivery?
Swansons Pickup & Delivery is FREE. There is no delivery charge for pickup & delivery and our pickup & delivery prices are the same as our in store prices.
Why? Well, we hope you like the service and convenience so much that you tell your friends and neighbors about us. Our business is built on word of mouth, so please spread the word. Our dedicated staff would really appreciate it.
Why? Well, we hope you like the service and convenience so much that you tell your friends and neighbors about us. Our business is built on word of mouth, so please spread the word. Our dedicated staff would really appreciate it.
WHAT IS ON-DEMAND PICKUP & DELIVERY?
On-Demand means that we'll only stop by when you have cleaning. No wasted trips for us and no pressure on you.
On-Demand means that we can even pick up the same day if you make your request by 8am. Talk about convenience.
Other cleaners only service an area on a particular day of the week. We find that too restrictive. When you need your cleaning picked up, we're here for you.
Please note that in order to run the most efficient route possible, we pickup and deliver throughout the day and not at a particular time.
On-Demand means that we can even pick up the same day if you make your request by 8am. Talk about convenience.
Other cleaners only service an area on a particular day of the week. We find that too restrictive. When you need your cleaning picked up, we're here for you.
Please note that in order to run the most efficient route possible, we pickup and deliver throughout the day and not at a particular time.
WHY DON'T I NEED TO BE HOME WHEN YOU PICK UP OR DELIVER?
There’s no need to be home. Just pick a secure area (front door, side door, back door, garage, pool house, etc) and note that in your account preferences.
On your first pickup, you can leave your clothes in any type of bag you like. We’ll drop off your own Swansons BlueBag with your name on it for the next time we pick up. Some cleaners re-use bags from different customers, but we will always give you your own bag - each and every time. We’ll also drop off a Swansons Door Hook that slides over the top of most doors. When we return your clean clothes, we’ll hang them on the Swansons Door Hook. If for some reason you have something else in mind, like a closet hook, nail, or porch light, let us know. More than likely we can handle it. We prefer not to hang clothes on a door knob and will in extreme circumstances, lay your clothes flat on a table, chair, or bench.
On your first pickup, you can leave your clothes in any type of bag you like. We’ll drop off your own Swansons BlueBag with your name on it for the next time we pick up. Some cleaners re-use bags from different customers, but we will always give you your own bag - each and every time. We’ll also drop off a Swansons Door Hook that slides over the top of most doors. When we return your clean clothes, we’ll hang them on the Swansons Door Hook. If for some reason you have something else in mind, like a closet hook, nail, or porch light, let us know. More than likely we can handle it. We prefer not to hang clothes on a door knob and will in extreme circumstances, lay your clothes flat on a table, chair, or bench.
WHERE SHOULD I LEAVE MY CLOTHES / WHERE SHOULD I PUT THE SWANSONS DOOR HOOK?
Under Special Instructions when you log in or sign up, you can indicate a place you feel is safe and protected from the elements. Most customers choose the front door, but some like to use a back door, side door, or even a garage or pool house. It’s really up to you. Just be sure to hang the door hook facing outward so we can use it. And please don't forget to include your PIN if there is one.
Here’s how the door hook looks after you slide it over the top of your door.
Here’s how the door hook looks after you slide it over the top of your door.
Here's an example of a door hook placed over the top of a door. There's no installation, just slide it over the top edge. It's surprisingly strong so it can hold a very large order.
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HOW DO I GET STARTED WITH PICKUP AND DELIVERY?
Start by setting up your online account. If you're new to Swansons click "Create Account". If you've been a Swansons customer and have received emails from us, click "forgot password" after entering your email address. NOTE: please use a personal email address rather than a work email whenever possible.
Under special instructions, indicate where you'd like us to pickup and deliver - front door, side door, back door, garage, pool house, etc. Don't forget to let us know if we need a gate code or other PIN.
After setting up your online account, schedule a pickup. You can do so by logging into your account or by texting the word PICKUP to (916) 999-1321.
Stuff your clothes in one of our BlueBags, or if you don't have one yet, put your clothes in any bag you may have and leave the bag at the spot you designated in the Special Instructions for your account.
On your first pickup, we'll leave you a new BlueBag with your name on it. We'll also leave you a sturdy Swansons Door Hook that just slides right over the top of most doors. When we return, we'll place your clean clothes on this hook. If you prefer for us to hang your clothes on something else, that's OK. Some common alternatives that customers have requested in the past include: a nail or hook, lamp, or bench.
Under special instructions, indicate where you'd like us to pickup and deliver - front door, side door, back door, garage, pool house, etc. Don't forget to let us know if we need a gate code or other PIN.
After setting up your online account, schedule a pickup. You can do so by logging into your account or by texting the word PICKUP to (916) 999-1321.
Stuff your clothes in one of our BlueBags, or if you don't have one yet, put your clothes in any bag you may have and leave the bag at the spot you designated in the Special Instructions for your account.
On your first pickup, we'll leave you a new BlueBag with your name on it. We'll also leave you a sturdy Swansons Door Hook that just slides right over the top of most doors. When we return, we'll place your clean clothes on this hook. If you prefer for us to hang your clothes on something else, that's OK. Some common alternatives that customers have requested in the past include: a nail or hook, lamp, or bench.
HOW DO I SCHEDULE A PICKUP?
If you're already a pickup and delivery customer, the easiest way to schedule a pickup is to text us. Just text the word PICKUP to (916) 999-1321.
Another easy way to schedule a pickup is to login to your online account.
If you're not already a pickup and delivery customer, you can learn more or sign up by going to our Pickup & Delivery page.
Another easy way to schedule a pickup is to login to your online account.
If you're not already a pickup and delivery customer, you can learn more or sign up by going to our Pickup & Delivery page.
DO YOU PICKUP AND DELIVER IN GATED COMMUNITIES?
We deliver to gated communities every day. Just make sure to update the gate code in the Special Instructions in your online account profile so our driver can still get in when the code changes.
WHAT IF MY HOUSE HAS A LOCKED GATE?
You can provide us with your gate code by logging into your online account. When you log in, update the Special Instructions with the PIN/combination to your gate.
MY GARAGE HAS A PINPAD. IF I PROVIDE THE GARAGE PIN WILL YOU DELIVER INSIDE MY GARAGE?
We'd be happy to pickup and deliver using your garage's PIN. Just provide the garage PIN and any additional information in your online account's Special Instructions.
DO YOU PICK UP AND DELIVER TO APARTMENTS?
Not at this time.
CAN I GET MY ORDER PICKED UP AND DELIVERED BACK THE SAME DAY?
For urgent cleaning needs, please stop by or call one of our stores. Pickup requests made by 8am M-F can be scheduled for the same day, but deliveries aren’t made until a few days later. It takes time to do things right.
For a small additional charge, our stores can provide same day cleaning and pressing, but orders must be dropped off early in the morning in order to be ready for you that afternoon. Please contact your local store to for their particular service schedule.
For a small additional charge, our stores can provide same day cleaning and pressing, but orders must be dropped off early in the morning in order to be ready for you that afternoon. Please contact your local store to for their particular service schedule.
i'm expecting a delivery and i have additional clothes i need cleaned. do i need to request a pickup or just leave the dirty clothes out?
If you have dirty clothes and you know we're coming to deliver a previous order, there's no need to request a pickup. Just leave your dirty clothes out and we'll pick them up.
can i text you that i want a pickup? what else can i text?
Our text line - (916) 999-1321
Please note: if you are not already a customer please start your online account. If you already have an online account, make sure we have your cell number by adding it to your online account.
Texting us allows our system to automatically schedule a pickup, cancel a pickup, etc. It also gives us a chance to read your questions and concerns. Here's a list of what happens when you text us the following key words:
We'll send messages that you've successfully scheduled or cancelled a pickup:
Depending on timing, you may receive a text letting you know that we weren't able to process your request.
Please note: if you are not already a customer please start your online account. If you already have an online account, make sure we have your cell number by adding it to your online account.
Texting us allows our system to automatically schedule a pickup, cancel a pickup, etc. It also gives us a chance to read your questions and concerns. Here's a list of what happens when you text us the following key words:
- PICKUP - you'll get a text with a list of days to choose from
- UNDO - this cancels the pickup you just scheduled
- STOP - unsubscribe from our text service
- START - if you've unsubscribed from our texts, this will re-start the service
We'll send messages that you've successfully scheduled or cancelled a pickup:
- Thank you, your 'Pickup Visit' request has been successfully processed. Enter 'Undo' to reverse this action
- Thank you, your 'Pickup Visit' requests for this week have been cancelled
Depending on timing, you may receive a text letting you know that we weren't able to process your request.
- "Thank you for texting Swansons Cleaners. We review texts between 8am and 3pm M-F" You can text PICKUP to get a new list of days to choose from.
- "We're sorry, we are no longer able to process the requested day. We will be sending another visit reminder soon" This means that the most recent text we sent you has expired or the deadline to schedule that particular day has passed. You can either choose another day or text PICKUP to get a new list of days to choose from.
HOW DO I UPDATE MY CREDIT CARD?
You can update your credit card information online by logging into your account, over the phone (see store list for your store's phone number), or in person at one of our stores.
We take security very seriously. Please, do not send us your credit card information (email, text, voice mail).
We take security very seriously. Please, do not send us your credit card information (email, text, voice mail).
how do i set up or change notifications from swansons?
These settings are in your online account. Just scroll down to "Notifications"
We can send an email or SMS (text) to let you know when your store order is ready or when your delivery order has been delivered. You can even select both email and SMS for the same event - in case you really need to know.
We can send an email or SMS (text) to let you know when your store order is ready or when your delivery order has been delivered. You can even select both email and SMS for the same event - in case you really need to know.
how do i let you know my preferences for starch or hangers?
These settings are in your online account. Just scroll down to "Preferences".
Unlike most cleaners, we use real, cooked starch to add more body to your dress shirts. Other cleaners use a synthetic that builds up over time and doesn't breathe well.
If you always want your items folded or boxed, indicate that under FINISH. If it is a once in a while preference (typically due to travel), just add a note in your BlueBag.
Unlike most cleaners, we use real, cooked starch to add more body to your dress shirts. Other cleaners use a synthetic that builds up over time and doesn't breathe well.
If you always want your items folded or boxed, indicate that under FINISH. If it is a once in a while preference (typically due to travel), just add a note in your BlueBag.
how do i let you know about my other cleaning preferences?
Let's say you don't want any of your pants creased - ever. Login to your online account and under Special Instructions look for > Cleaning Instructions.
I'M GOING ON VACATION, HOW DO I TEMPORARILY STOP SERVICE WHILE I'M GONE?
Login to your online account and click on "SUSPEND SERVICE (VACATION)". Then just set the beginning and ending dates of the time you don't want service.
HOW DO I REVIEW OR PRINT ORDERS?
Login to your online account and click "ORDERS". It defaults to showing In Process Orders. If you would like to see orders that have already been delivered, change In Process to Delivered.
Click on any invoice and then click PRINT.
Click on any invoice and then click PRINT.
Salvin Swanson inspecting a pair of pants on a state of the art conveyor in 1960.
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State of the art conveyor 2020
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WHY IS SWANSONS BETTER THAN OTHER CLEANERS?
Swansons has more experience, more knowledge, better equipment, and we use the most effective detergents and additives. We spend more time inspecting your garments before, during, and after cleaning than other cleaners. Our dry cleaning machines are state of the art and use environmentally friendly chemicals (Kruessler System K4) that are more effective than the traditional chemicals used by nearly all other cleaners. In fact, many cleaners if not most don’t even use detergents in their drycleaning because 1) they mistakenly think that it’s not needed and 2) they are trying to cut corners to save a buck. Well, they are flat out wrong about the necessity of detergents. Detergents help lift stains, and carry them off without re-depositing them. If you go to another cleaner and you’re wondering why your clothes are not as bright as they used to be or why the inside of the waistband is kind of gray, it’s most likely because your cleaner is not using dry clean detergents. The gray is really dirt and fatty acids from other people’s clothes and we think that’s just completely gross.
Have you ever wondered how we can clean your clothes and get your clothes back to you and not someone else? Well, several years ago we invested in a massive undertaking in which we applied unique bar codes to every garment we touch. These bar codes help us track each item through our process. One of the last things a dry cleaner does is “assemble” orders - a process where the dry cleaner marries each garment with the original invoice. Traditionally, dry cleaners would attach a paper tag with a number on it to each garment and a matching paper tag to the invoice. When I started, we were using safety pins to fasten this paper tag to each garment, then we moved to the plastic fasteners you see in department stores. Then, as each item would be finished, the cleaner would hang the item under the invoice on an “assembly hook”. With this manual system mistakes would happen and pieces would get handed out to the wrong customers. With our system, we scan the bar code on each garment and our extremely sophisticated conveyor automatically assembles each order. It is awesome! This same machine automatically bags each order and adds the customer’s invoice to the bag. Human error is virtually eliminated and the clothes are touched fewer times after cleaning. All this means is that accuracy is dramatically improved and your clothes look even better.
Have you ever wondered how we can clean your clothes and get your clothes back to you and not someone else? Well, several years ago we invested in a massive undertaking in which we applied unique bar codes to every garment we touch. These bar codes help us track each item through our process. One of the last things a dry cleaner does is “assemble” orders - a process where the dry cleaner marries each garment with the original invoice. Traditionally, dry cleaners would attach a paper tag with a number on it to each garment and a matching paper tag to the invoice. When I started, we were using safety pins to fasten this paper tag to each garment, then we moved to the plastic fasteners you see in department stores. Then, as each item would be finished, the cleaner would hang the item under the invoice on an “assembly hook”. With this manual system mistakes would happen and pieces would get handed out to the wrong customers. With our system, we scan the bar code on each garment and our extremely sophisticated conveyor automatically assembles each order. It is awesome! This same machine automatically bags each order and adds the customer’s invoice to the bag. Human error is virtually eliminated and the clothes are touched fewer times after cleaning. All this means is that accuracy is dramatically improved and your clothes look even better.
WHEN DID SWANSONS START?
My grandfather, Salvin Swanson worked at his uncle's dry cleaners when he first started out on his own. He then bought another cleaner and ran that until he worked as a pipe fitter building boats during WWII. Salvin's brother was managing the Sacramento JC Penny's and suggested that Salvin might like to move to Sacramento when he was done building ships. In 1944, Salvin loaded up his family and moved to Sacramento. After borrowing a little money from his siblings, Salvin started Swansons Cleaners and the rest is history.
1/4"x3/4" bar code label in a waistband.
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PERMANENT BAR CODES
Our state of the art cleaning system uses very small (approximately 1/4” x 3/4”), but permanent barcodes to track every item from start to finish. We do our very best to place them as inconspicuously as possible while maintaining consistent locations based on item type. Typical locations include, but are not limited to: garment label at the neckline, waistband, and shirt tail. Barcode labels are necessary in our operation to ensure that your clothes are returned to you - on time and ready to wear.
I DON'T WANT MY LAUNDRY SHIRTS STARCHED
Your starch preference can be set when you login. You can always change your mind. We offer no starch, light starch, medium starch, or heavy starch. The starch we use is a cooked starch and is far superior to the liquid or instant starches that most dry cleaners use. Other cleaners' starch can be permanent and builds up over time. Ours is a blend of corn and other starches and is cooked on site for each wash. It rinses out easily and breathes much better than liquid starch.
HOW DO YOU KNOW IF YOU SHOULD CREASE MY PANTS?
Under normal circumstances, we look to see if the pants were creased before and if so, crease them again. Sometimes it's not that obvious after cleaning. Please let us know if you prefer not to have an item creased by giving us a call or, leaving a note in your bag.
DO YOU CHARGE MORE FOR WOMEN'S CLOTHES THAN FOR MEN'S?
We charge the same for men's and women's garments. If a men's pair of pants and a women's pair of pants are made of the same material, we will charge the same price.
But it's not just material that can affect the price. Construction can also affect the price - especially when it comes to laundered shirts. Compared to dry cleaning, we charge much less for a typical laundered shirt because we can produce them more efficiently. However, if that same shirt has a tapered fit and has darts, it takes more time and more hand finishing to clean and press the shirt which means we have to charge a bit more.
But it's not just material that can affect the price. Construction can also affect the price - especially when it comes to laundered shirts. Compared to dry cleaning, we charge much less for a typical laundered shirt because we can produce them more efficiently. However, if that same shirt has a tapered fit and has darts, it takes more time and more hand finishing to clean and press the shirt which means we have to charge a bit more.
Why do you charge so much less for some shirts?
There is a category of shirts called "laundry shirts" or "dress shirts". They are nearly all cotton, button all the way down, have no pleats, and have no special buttons and no ornamentation. They also must be able to withstand hot water and hot iron temperatures.
Like the laundry you may do at home, these shirts are cleaned in hot water with detergent and are often starched to some degree. However, unlike your laundry at home, these shirts are not put through a dry cycle. That's because they need to be slightly damp in order to press them on machines that are made specifically for damp cotton dress shirts. These machines use heat and pressure to basically cook the shirts until they are dry. This process gives the shirts a great looking finish, but would most likely destroy any other type of garment.
It must also be noted that the specialized equipment we use to press these shirts allows us to produce more shirts in less time.
Because there is a significantly lower cost to cleaning and pressing these shirts versus other items we care for, we are able to pass these savings on to you and charge you less for laundry/dress shirts.
Like the laundry you may do at home, these shirts are cleaned in hot water with detergent and are often starched to some degree. However, unlike your laundry at home, these shirts are not put through a dry cycle. That's because they need to be slightly damp in order to press them on machines that are made specifically for damp cotton dress shirts. These machines use heat and pressure to basically cook the shirts until they are dry. This process gives the shirts a great looking finish, but would most likely destroy any other type of garment.
It must also be noted that the specialized equipment we use to press these shirts allows us to produce more shirts in less time.
Because there is a significantly lower cost to cleaning and pressing these shirts versus other items we care for, we are able to pass these savings on to you and charge you less for laundry/dress shirts.
DO YOU GUARANTEE YOUR WORK?
We take great pride in our quality and timeliness. However, once in a great while we may fall short. Below is an explanation of how we try to remedy such shortfalls.
IF AN ITEM NEEDS MORE TIME
Sometimes an item cannot be cleaned satisfactorily in the time allotted. In such cases, we clean and press your item to the best of our abilities and get it back to you in the time we promised. We'll attach a note asking for more time to process it more thoroughly. Just present the item to any store or send in for Pickup & Delivery. There will be no extra charge. Make sure to communicate that the item needed more time and let us know of any stains you may recall. Some stains, no matter how hard we try cannot be removed. Usually this is due to the nature of the stain, the material of the garment, or the length of time the stain has been on the garment.
QUALITY CONTROL
Despite having multiple levels of quality control, we may accidentally overlook an item that needs more attention. In such cases, please return the item either to one of our stores or via Pickup & Delivery so that we may attempt to rectify the issue with no extra charge for additional cleaning. When returning such an item, please let us know the situation so that we do not charge you.
IF AN ITEM IS NOT READY WHEN PROMISED
There is no guarantee regarding the promise date. We do the very best that we can to provide superior on time performance. We know timeliness is important to you and so it is a critical component of our daily thought process and procedures. Once in a while we may return an item after the promise date. Most of the time this is due to an unusual processing step that is required for that particular item.
IF AN ITEM IS DAMAGED
Taking care of your garments is our number one priority – day in and day out. While we are very cautious to treat all garments carefully, we cannot guarantee against color loss, bleeding or shrinkage of garments. In addition, we do not take responsibility for any deteriorated or flawed garments, which could result in small holes or tears. Any reimbursement for an item deemed damaged by Swansons, regardless of brand or price, shall be valued in accordance with the International Fabricare Fair Claims Guide, and limited to ten (10) times the charge for treating the item with the exception of wash and fold items. Any wash and fold items deemed damaged shall be evaluated on a case-by-case basis, but in any case, reimbursement for lost wash and fold items shall not exceed five (5) times the price of the weight of the wash and fold load. Any damaged items must be reported to [email protected] and inspected by Swansons within seven (7) days through digital photos or in-person. If the cost of damage exceeds $150, the item must be tested at the Drycleaning and Laundry Institute Garment Analysis Lab.
IF AN ITEM IS LOST
Any lost item must be reported within 7 days of the delivery of the garments to [email protected]. All claims are reviewed on a case-by-case basis. Items are considered lost thirty (30) days after the initial claim has been made. Any reimbursement for an item deemed lost by Swansons, shall be valued in accordance with the International Fabricare Fair Claims Guide, and limited to ten (10) times the charge for treating the item with the exception of wash and fold items. Any wash and fold items deemed lost shall be evaluated on a case-by-case basis, but in any case, reimbursement for lost wash and fold items shall not exceed five (5) times the price of the weight of the wash and fold load. Swansons shall not take responsibility for any loose items lost when submitted in a Swansons bag, such as watches, jewelry, or cuff links.
PICKUP & DELIVERY LOST OR DAMAGE - BEFORE PICKUP OR AFTER DELIVERY
We hope to provide a convenient service to all our customers. Any damage or loss that occurs before items are picked up by Swansons is the sole responsibility of the owner of the items. Swansons can leave orders outside residences or with a third party, provided the customer gives written consent. However, once delivery has been made, we will not be held responsible or liable for the loss or damage of any items. It is the customer’s sole responsibility to ensure the safety of items before pickup by Swansons and after delivery by Swansons.
IF AN ITEM NEEDS MORE TIME
Sometimes an item cannot be cleaned satisfactorily in the time allotted. In such cases, we clean and press your item to the best of our abilities and get it back to you in the time we promised. We'll attach a note asking for more time to process it more thoroughly. Just present the item to any store or send in for Pickup & Delivery. There will be no extra charge. Make sure to communicate that the item needed more time and let us know of any stains you may recall. Some stains, no matter how hard we try cannot be removed. Usually this is due to the nature of the stain, the material of the garment, or the length of time the stain has been on the garment.
QUALITY CONTROL
Despite having multiple levels of quality control, we may accidentally overlook an item that needs more attention. In such cases, please return the item either to one of our stores or via Pickup & Delivery so that we may attempt to rectify the issue with no extra charge for additional cleaning. When returning such an item, please let us know the situation so that we do not charge you.
IF AN ITEM IS NOT READY WHEN PROMISED
There is no guarantee regarding the promise date. We do the very best that we can to provide superior on time performance. We know timeliness is important to you and so it is a critical component of our daily thought process and procedures. Once in a while we may return an item after the promise date. Most of the time this is due to an unusual processing step that is required for that particular item.
IF AN ITEM IS DAMAGED
Taking care of your garments is our number one priority – day in and day out. While we are very cautious to treat all garments carefully, we cannot guarantee against color loss, bleeding or shrinkage of garments. In addition, we do not take responsibility for any deteriorated or flawed garments, which could result in small holes or tears. Any reimbursement for an item deemed damaged by Swansons, regardless of brand or price, shall be valued in accordance with the International Fabricare Fair Claims Guide, and limited to ten (10) times the charge for treating the item with the exception of wash and fold items. Any wash and fold items deemed damaged shall be evaluated on a case-by-case basis, but in any case, reimbursement for lost wash and fold items shall not exceed five (5) times the price of the weight of the wash and fold load. Any damaged items must be reported to [email protected] and inspected by Swansons within seven (7) days through digital photos or in-person. If the cost of damage exceeds $150, the item must be tested at the Drycleaning and Laundry Institute Garment Analysis Lab.
IF AN ITEM IS LOST
Any lost item must be reported within 7 days of the delivery of the garments to [email protected]. All claims are reviewed on a case-by-case basis. Items are considered lost thirty (30) days after the initial claim has been made. Any reimbursement for an item deemed lost by Swansons, shall be valued in accordance with the International Fabricare Fair Claims Guide, and limited to ten (10) times the charge for treating the item with the exception of wash and fold items. Any wash and fold items deemed lost shall be evaluated on a case-by-case basis, but in any case, reimbursement for lost wash and fold items shall not exceed five (5) times the price of the weight of the wash and fold load. Swansons shall not take responsibility for any loose items lost when submitted in a Swansons bag, such as watches, jewelry, or cuff links.
PICKUP & DELIVERY LOST OR DAMAGE - BEFORE PICKUP OR AFTER DELIVERY
We hope to provide a convenient service to all our customers. Any damage or loss that occurs before items are picked up by Swansons is the sole responsibility of the owner of the items. Swansons can leave orders outside residences or with a third party, provided the customer gives written consent. However, once delivery has been made, we will not be held responsible or liable for the loss or damage of any items. It is the customer’s sole responsibility to ensure the safety of items before pickup by Swansons and after delivery by Swansons.
